Artificial intelligence will open up new worlds for us. But this world also needs rules. We want a set of rules that puts people at the centre.

AI is one of the most important things humanity is working on, potentially more profound than electricity or fire.

If I were starting out today and looking for the same kind of opportunity to make a big impact in the world, I would consider these fields. One is artificial intelligence. We have only begun to tap into all the ways it will make people’s lives more productive and creative. The second is energy, because making it clean, affordable, and reliable will be essential for fighting poverty and climate change.

Exponential technologies have the potential to let us operate in a completely different way and provide new services to customers. However, they also present us with a number of dilemmas on how we ensure the trust of our customers and tackle the new risks

We want technology to serve a true purpose, to make a difference in people’s lives. We want digital technologies to work for each and every one of us. Artificial intelligence is a case in point. If properly developed and used, it can work miracles, both for our economy and for our society.

This is the time to rethink the role of utilities. They need to become even more relevant in the world where the consumers want to rethink how they want to help this planet to be more sustainable.